The EMF Blog

The Hauser/Burns Report

As the world of advertising changes, questions existing organizational frameworks and embraces Web 2.0, we are moving toward strategies based on meaningful and relevant brand experiences designed to viscerally connect with customers. Erik has coined the phrase "Acquisition Through Experience". Designing a holistic, experiential purchasing influencer is key to marketing success in the current climate. Neal, on the other hand (being wiser ­ and yes, a bit older) continues to believe in the importance of brand, telling stories and utilizing the interactive character of Web 2.0.

The Hauser/Burns Report addresses all forms of advertising, marketing, selling - experiential in particular, and dissects issues currently facing those of us who are passionate about the field. We are keeping our eyes and thoughts firmly focused on the future so we can help anticipate the winds of change and bring them to your attention for discussion. We encourage your comments and look forward to hearing from you often! Don¹t make us ask twice.

Erik Hauser and Neal Burns



Experiential Marketing - De-Branding
Monday, 12 March 2012
De-Branding? 

There are many things in life that are fascinating. These things 
include, but are not limited things such as, Old Faithful, Stone 
Mountain and the process of De-Branding. 
What’s de-branding you ask? It’s something that’s quite simple, and 
something most people would find either comical or just plain rude. 

There has always been the somewhat ironic existence when one achieves 
a certain level of fame person in the US. The irony comes into play 
when the person that has worked so hard to buy expensive things - gets 
them for free! Yes, that’s correct, these people work so hard to get 
what they want - then the people that run the brands want these people 
to be seen wearing, driving or simply using their product or service. 

In theory, if you see a famous person that you admire wearing the new 
Levis jeans then you will want to wear the jeans. It’s simply setting 
up the marketplace on an inspirational platform. However, what 
happens when a pseudo celebrity is wearing a brand that the brand 
managers don’t want them being seen in? 

The answer to this question is actually quite funny. If a brand 
manager for hmmmmm. let’s say A&F sees someone wearing their brand 
that they don’t want to they may/will do the following: 

1. They will ask the person not to wear their brand 

2. They will offer to pay the person not to wear the brand 

3. They will negotiate with the person and send them an unlimited 
amount of another brand 

Yes, you read that last one correctly. The brand managers for brand A 
will give you a large stock of brand B just to get you out of their 
brand. 

This is the process that is deemed de-branding. The brands try to put 
space between the high-profile people that they don’t want wearing 
their clothes or using their products and/or services. 

I guess what this shows us is that brands put a lot of stock in their 
belief that “the average Joe” will try to emulate their favorite 
celebrity. 

It’s funny, but true...... 

-- 
Erik Hauser 
http://www.experientialforum.com
 
Pitch Process- From A Great Blog
Wednesday, 07 March 2012
Hello from 65 and Sunny, 

your thoughts on this one. personally, i laughed out loud just after 
the first two paragraphs 

http://www.goo.gl/dF8xR 

-- 
Erik Hauser 
http://www.experientialforum.com
 
We’re Living In An Event-Centric Content Created World
Monday, 05 March 2012

You say you want marketing news and commentary? Well, you came to the right place. The Big Fat Marketing Blog is updated daily by the editors of Chief Marketer, Direct, Promo and Multichannel Merchant. Opinions? Oh yeah, we got em'. Don't say we didn't warn ya'.

We’re Living In An Event-Centric Content Created World

A very long time ago there was a tested, tried and true, formulaic approach to creating fresh marketing content that could be multi-mediated across the proliferation of new media channels popping up daily. Then, after that archaic process had been completed, if there was any money left the brand experience, BTL, event and field marketing companies would rightfully get tasked to do something by the lead agency. Unfortunately, what the ATL agency passed down was usually off-message, off-strategy, ridiculously stupid and a waste of the remaining clients’ money - live was just thought of as an afterthought.


This process, that was so long ago, was run by the ATL agencies - which ironically are all now running to brand themselves as brand experience shops - apparently didn’t understand how their “big ideas” translated correctly into the brand experience in the live space and on the newer media platforms. Therefore, what they’d do is simply find ridiculous ways to drain the rest of the clients’ retainers. Sorry, sometimes the truth hurts.


Those days are thankfully over - how do i know? I’ve always prided myself on being a social scientist that absorbs and retains all of the happenings in my surrounding area. Sometimes this information is useful for my profession, while other times it’s simple extraneous information so I then unlearn it. Yes, I have perfected the art of unlearning things - I feel it’s just as important as learning.


The strongest trend that’s emerged over the past 2 years? Brands have finally seemed to acknowledge that creating monologue styled pieces with their “big ideas” isn’t working. Finally brands understood that continuing their archaic, formulaic approach and then painfully finding a way to multi-mediate their monologue campaign isn’t the correct formula. It may have have taken awhile, but experiential methodology has rightfully hopped into the drivers seat, and with that transition of the new driver has come bigger, bolder, higher perceived value ideas that are more thought provoking and are being brought to life on every media, both new and old, in the new dialogue, interactive fashion. The result of this massive paradigm shift has left consumers feeling more important, higher valued and given them many engaging brand sponsored activities to participate in.


Take a moment to reflect on a typical ad campaign of 5 years ago, and now take a moment to give a good think to the advertising campaigns of today. No bigger spotlight can be shown on this trend better then through the eyes of judging the elite advertising awards such as the Effies. I have had the privilege of sitting on the Grand Jury and serving as a final round judge over the course of the last 6 years. Being afforded this opportunity really allows one to see the massive shift of which I am speaking of. But, even if I hadn’t been fortunate enough to judge - I still noticed it with my own eyes.


Let me show you some examples. Please let me make it 100% clear that these aren’t simply campaigns that are being submitted to the award shows, but rather the campaigns that I’ve noticed on my own. And, to make sure that I don’t violate anything that I’ve signed - I’ll simply point out the category - OK? - perfect - let’s take a look at the “new normal”.


1. A major air scent freshener - In this campaign you see content pulled directly from the live executions and multi-mediated in meaningful and relevant ways across the entire media spectrum


2. Several major car companies - Are doing a magnificent job of aggregating their abundance of various content from their live activations and using it as the core of the campaign as they too take their live content across the media spectrum


3. The beauty and hygiene space - I know that I’m starting to sound like a broken record, but you’re also starting to see that a new formulaic approach to win the hearts, minds and wallets of consumers’ has taken hold


4. CPG - I’ll save myself from wash, rinse and repeating on this one, but you should get the idea by now.


Live interactions at the center of the content creation channel is the new formula.


As a creative, as a strategist and as a consumer - nothing makes me happier to see this new formula taking hold and getting extreme traction in the marketplace. No longer are single minded creatives developing their monologues of what they have to say and calling it a day.


We’re seeing the rise of a batch of a more adaptive, multi-talented creatives that are acutely more aware of the world around them. They’re taking their lenses from which they see the world and building effective campaigns that are not just making people laugh, but are propelling them towards the register while insuring the consumers don’t stray. The new creative thinks in terms of the entire consumer journey until the consumers make it to the cash register, and imbedded in that thinking is a level of smarts that wasn’t seen before.


Today’s excellent campaigns are spending their clients’ money where their intended audiences spend their time and they are delivering such high perceived value brand experiences that they insure the consumers make it all the way to the register.


Sometimes this new world causes creatives and strategists to think from the shelf or point of purchase outward, and sometimes it causes creatives and strategists to think from the moment that the consumers wake early in the morning. Either way, what they are creating are high perceived value brand experiences that are taking all parts of the consumers’ lives into account to deliver meaningful and relevant experiences when and where the consumers’ will be most receptive to it.


As the live interactions take the center of the stage in advertising campaigns - along with that trend comes an unbelievable wit of the new creative that doesn’t think in terms of burning eyeball impressions or simple 30 second spots.


These are interesting times indeed. And with each brand having to battle harder for the same discretionary dollar - the advertising battles are getting smarter and seem to be employing the art of war along with a lot of intellectual firepower. In any case, it’s exciting to see the live content become the epicenter of it all

 
Visit the EMF
Monday, 05 March 2012
http://www.experientialforum.com
 
CVS Strategically Strikes A Blow On Walgreen’s Chin
Monday, 16 January 2012

CVS Strategically Strikes A Blow On Walgreen’s Chin


Earlier last week I reported that Walgreen’s defied every single one of their “supposed” brand attributes and essentially told 47% of their customers to go elsewhere.  Well, CVS    took an immediate, strategical advantage of the horrendous move by Walgreen’s.

CVS immediately began to put a banner on the bottom of their TV spots informing the public that they indeed take Express Scripts along with 5,000 companies.

Advantage to CVS

I’m not exactly what kind of game of chicken that Walgreen’s was in with Express Scripts, but I do know that If I was a stock trader that I’d be urging my clients to short Walgreen’s coming into the close of the 1st fiscal quarter.

Now the question is, “When Will Walgreen’s re-align their “brand” with the stark contrast of the reality? And, furthermore, how will they stop this bleeding?  

 
Walgreen’s Says F$%^ You To 47% Of Their Customers - What a Holiday Greeting!
Wednesday, 11 January 2012

Walgreen’s Says F$%^ You To 47% Of Their Customers - What a Holiday Greeting!

Happy New Year! 

While most people are situating their unwrapped gifts in the perfect spot where they’d like to have them - Walgreen’s has a VERY different way to ring in the New Year for 47% of their customer base.  If you’re guessing that they gave us all gifts - you’d be wrong. 

Walgreen’s has decided to get into a game of chicken with one of the world’s largest prescription companies.  The result?  An enormous mass of customers walking into their local “we care so much about you” Walgreen’s.  Only to be greeted with the nonsensical statement that they no longer honor express scripts under the umbrella of any insurance company. 

Did I mention that currently represents 47% of their customers?

Here are a couple of questions to ponder.

1.  When will Walgreen’s realize that they have the weaker hand and fold so that they actually deliver on their promise of putting the customer first?

2.  What will CVS do to make a strategic strike to attain  Walgreen’s high CLV customers?

Well, again, I’m wishing you a Happy New Year - don’t you think that Walgreen’s should do the same?

Moving On......... 

 
Experiential Marketing up in 2012?
Friday, 06 January 2012

Heeeeeelllllllllooooooooooooo from the Center of the EMF Universe,

Here is some great news to get everyone excited for the new year

http://goo.gl/Fia8K

Lots of great reports begin to make their way out - don't fret - you'll see them as soon as I find them.

Erik Hauser

 
Experiential Marketing Forum News
Friday, 16 December 2011

http://goo.gl/9f5Ic

Erik 

 
Experiential Marketing News PLUS via LinkedIn 11-11-11
Friday, 11 November 2011
Untitled Document

Marketing and Advertising

6 Best Practices for Modern SEO - mashable.com
 
If your business website needs clicks and visibility to survive, you'll need to re-optimize for Google's current algorithm and results pages. Here's how.
 
2114 shares  •  Read full story  •  Share
     
 
26 Promising Social Media Stats for Small Businesses - socialmediaexaminer.com
 
Is your small business "all in" with social media? New research shows incredible opportunity for small businesses. Keep reading to...
 
1201 shares  •  Read full story  •  Share
     
 
Infographic: How, When & Where People Share Content - searchengineland.com
 
Today being Wednesday, the odds are better than any other day you’ll share this post with someone else. Or so say the stats from social sharing service AddThis, one of several it compiled into an infographic. Other interesting...
 
849 shares  •  Read full story  •  Share
     
 
What Twitter Users Think About the Brands They Follow - emarketer.com
 
Followers are a loyal base of current customers. eMarketer estimates there will be nearly 21 million Twitter users in the US by the end of this year, and a sizeable minority of those will use the...
 
575 shares  •  Read full story  •  Share
     
 
Google+ Launches Branded Pages - mashable.com
 
Google has finally unveiled brand page for Google+, allowing businesses and brands to join Google's social network. "So far Google+ has focused on connecting people with other people,"...
 
2576 shares  •  Read full story  •  Share

 
Aisle #6 : Erik Hauser
Monday, 17 October 2011

Aisle #6

Erik Hauser

It feels great to take a seat at a keyboard that I just haven’t been able to pull my chair up to in order to type the written word. Inspiration sometimes strikes in the oddest ways and in the oddest places – this time it was in the grocery store – Aisle #6 to be more exact!

We make our way through our days and try to make sure that we keep the happiness meter pinned all the way on happy. It’s just that life has a way of throwing curveballs sometimes and so we must adjust, refocus and head back into the game.

While out the other day, I was running low on my essential vitamin supply. So I asked my Dad if he wouldn’t mind stopping by the grocery store to see if they had any good deal on the vitamins and various supplements that I take.

I certainly wasn’t planning on having Aisle #6 turn into a classroom of sorts for a student (my dad) who actually seemed to be intrigued into the insights into the science of retail and the paramount importance of design.

Great design affects us at many levels, but brilliant, simple design affects us at the subconscious level mostly – at least in my case. However, there was an opportunity for me to bring the importance of design into the conscious arena.

It turns out that Kroger (local supermarket) is doing a major re-brand for all of their vitamins. The old design was on the shelf directly next to the new design. It was almost a surreal experience to pick up the same product in different hands with the different designs and be able to be conscious to how the design was affecting my purchasing behavior. Whereas, the old design was something that you would expect from a store brand/generic – the new design was simple, clean, crisp and the usage of colors was magnificent.

So much so, that I can say with 100% honesty that the design had everything to do with my purchase intent and then with my actual purchase. And, I know that nothing had materially changed except the design, but it also played into a much bigger narrative arc in which the Kroger has been revamping the entire store so I’ve been changing my view on the grocery store for a fairly long period. I’ve felt that it’s great to invest in the shopper, and their shopping experience

All to often, experiential marketers and even your traditionalists overlook the true power of design. It’s so important because it’s what is directly affecting the visual input channels in our brain. So, fast forward 10 minutes into my little diatribe that I was having with my dad, and the simple point is that once again we put into focus how each and every part of the sensory experience is as important as the next. Even though we know that certain sensory experiences have a greater alignment with recall – we still can’t leave out the other points on the consumer sensory map.

As we move into the days of consumer journeys and shopper marketing – these sensory touch points become extremely pivotal because they serve as the VITAL on and off-ramps in the most critical thing that we as marketers deal with – the pathway to purchase!

And, this marketer was stopped in his tracks over something visual, and it could have been something that dealt with another sense, but this time it was visual. The pathway to purchase is a fluid thing, and we must always be consumer-centric with our thinking so that we insure that we provide more on-ramps than off-ramps in the daily consumer journeys.

 
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